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Pincents Kiln Industrial Park, Calcot, Reading RG31 7SD, UK – 020 3645 0000
Twice in the last week and a half I've been over to the Reading store, first time was 6pm and the 2nd was 10.30am. I had no issues parking and I parked on the ground floor on both visits. The staff In this branch are fantastic. Nothing is to much trouble and they are friendly, caring and very patient. They had everything I wanted in stock and the store was very clean and tidy. Highly recommend you to visit. I won't shop for furniture anywhere else now.
If you're returning an item, get a drink and be prepared for a long wait. Goodness this place is glacial. First, remember to get a ticket. I didn't, but not a single member of staff pointed me in the right direction even after looking me dead in the eye as I obviously queued. Fine, that was my mistake. But 31 minutes from the moment I got the ticket to when I was seen is amazingly poor. If you're returning items with a low value, accept the loss and give them away. It's not worth the effort. Kindly, the ticket does inform you of the expected wait time (mine said 25 minutes), but apologising in advance for inefficiency is a mute point. The staff were kind, which helped alleviate my disappointment. But overall I will now dread returning an item to an Ikea store.
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